What can we learn from public sector ICT projects?

Digital technology has become such a familiar feature in our everyday lives that it can be easy to miss until you stop and take a look around. We can order a takeaway, book a gym class, track our morning bus before we’ve even left the house or speak to friends and family on the other side of the globe; all at the click of a button.

So it’s no wonder that as a society, we increasingly expect our public bodies to use digital when delivering services, or that more and more organisations themselves are placing digital at the centre of their plans for future transformation of services.

However, designing and managing ICT programmes remains a challenge for public bodies. Over the past few years, we’ve reported on a number of ICT projects which have gone wrong or had issues. Last year, when we reported on the Scottish Government’s Common Agricultural Policy Futures programme, we said we’d pull together all the lessons learned from our previous reports, and look to other countries to see if they had any other insights to offer.

We’ve now completed that work and we found that the issues experienced by Scottish public sector bodies are no different to those experienced around the world, or indeed in the private sector.

Today we publish Principles for a digital future: Lessons learned from public sector ICT projects. This summary is intended to help public bodies deliver digital and ICT programmes by setting out five high level principles that should be considered as they plan and manage their projects.

Unlike the work we’ve reviewed, this is not a national performance audit report so we’ve adopted a different format for this publication – it’s digital, interactive and, perhaps most importantly, it’s short and easy to read.

The five principles we have set out are:

  • Comprehensive planning
  • Active governance
  • User engagement
  • Leadership
  • Strategic oversight and assurance

Within each of these, there are a number of areas to consider and these cannot be considered in isolation. All interact to help create the right environment for a successful project, and underpinning everything is having the right skills and experience on the project at the right time. We highlight this by using a handy skills icon at various points throughout the document. Of course, we know finding the right skills can be difficult, particularly in the public sector but past projects show that this is an essential ingredient of any successful ICT project.

We’ve packed the summary with helpful quotes and case studies from around the world to add some flavour and help explain the thinking behind our principles in more detail. We’ve also provided a handy list of articles, and links to useful websites we think will be helpful for people responsible for managing or overseeing ICT and digital programmes.

We will also be presenting our findings at various events in the coming months, including the Holyrood Connect Conference in June, so look out for my colleague Gemma Diamond there.

If you’d like to know more, don’t hesitate to get in touch. We’re keen to hear feedback on the briefing, and whether it’s been of help to anyone thinking about embarking on a new digital/ICT project.

About the author

Morag Campsie is an audit manager and has worked on a variety of financial and performance audits since joining Audit Scotland in 2007. Her recent work includes our report on Managing ICT Contracts in Central Government, and audits of the Scottish Government’s Common Agricultural Policy Futures Programme.

 

Public audit in Scotland: What’s on the horizon?

We are living in incredibly busy times for the public sector in Scotland, with each passing week bringing a new political announcement or debate. With so much going on, it can be hard to think beyond the next few months.

I’ve often heard it said that audit is retrospective in nature, but in fact we spend a lot of time and energy looking ahead to understand what’s on the horizon, what it means for our future work, and what impact we want to have. And we need to make sure that our plans reflect the priorities and concerns of the public and our key stakeholders, whichever policy area we’re focused on.

Our new approach uses these principles to create a rolling five-year programme of audits, which we refresh each year. The results of our latest review are now available on our website, setting out in detail what areas of public spending and policy we plan to report on between now and 2021/22.

The programme covers all of the work that Audit Scotland will carry out over the next five years on behalf of me and my colleagues in the Accounts Commission, the local government watchdog. It’s based on consultation with a range of stakeholders; for example, as Auditor General I report to the Parliament’s Public Audit & Post-legislative Scrutiny Committee and we consulted with committee members to see how the audit risks we’d identified through our work matched what they want to see from public audit in the coming years.

As well as the audits of specific policy developments across the public sector, I’d like to highlight a couple of areas that will inevitably affect much of the public sector, and all of us who use public services in Scotland, in the long-term.

First off are the historic changes taking place in Scotland’s public finances, with new financial powers coming on stream through the Scotland Acts 2012 and 2016. We reported our latest update to MSPs last month and will continue to report on this annually. This commitment reflects the scale of the work that will be required of the Scottish Government and others to successfully implement and manage the new powers.

We’ll also continue to expand our high-profile work on Scotland’s NHS, with audits of the NHS workforce, children’s mental health services, and health and social care integration all in the pipeline.

And there’s lot more, right across the public sector, from ferry services and widening access, higher education to fire reform, digital to community justice. We’ll also continue to explore different ways of making our work accessible to everyone with an interest, building on the range of ways we already report our work.

If you’d like to know more, you can find out who to contact here.

About the author

MM6A8690croppedCaroline Gardner is the Auditor General, and Accountable Officer for Audit Scotland. She started her term in July 2012, and has more than 30 years’ experience in audit, governance and financial management. Follow her on twitter @AuditorGenScot

 

Exploring early learning and childcare: Have your say

Audit Scotland looks at public spending and policy across the whole of the public sector, meaning there’s a huge number of areas we can potentially explore.

Right now we’re considering an audit on Early Learning and Childcare (ELCC) in Scotland. These services have recently been changed and face further reform in the future, so this feels like the right time to take a closer look at how the system is working, and what outcomes are being delivered for the people who access this support.

We haven’t explored these services in detail before, and we want to make sure we’re on the right track when we start planning our audit work. So, we’re looking for parents and carers of children eligible for funded early learning and childcare services (usually three to four-year-olds, and some two-year-olds) to share their views and experiences with us, in a brief new survey.

We’re particularly interested in exploring how public money is spent on ELCC, and what the impact has been on children, and their parents and carers, from the recent changes to the system.

Icon_A_B_AS-04These changes include:

  • An increase in the number of funded hours available for three and four year olds from 475 to 600 hours a year;
  • Provision of funded places for some two year olds;
  • An increase in the flexibility of the services, such as offering places with different hours or in different settings, dependent on local need

These are the areas we’re primarily interested in, but we also want parents and carers to let us know if there are other aspects of ELCC they think we should look at when we begin our work.

By telling us about their experiences and what areas they think we should be focusing on, they can play an important role in helping to make sure public money is spent properly, and creates positive outcomes for the people who rely on vital services like ELCC.

So if you’re a parent or carer of an eligible child (or children!), please spare a few minutes to help us build a picture of what’s happening across the country, what’s important to you and your family, and the kinds of issues we should cover in our work.

We’ll run the survey until the end of August and post further updates here and on our website as our audit starts to take shape. Why not sign up to our newsletter when you complete the survey, so we can send updates straight to your inbox?

About the author

MM6A5569Rebecca Smallwood is an auditor and joined Audit Scotland in 2008. She has worked on a number of audits with a health and social care focus, including community health partnerships, emergency departments and reshaping care for older people.

Planning for place: bringing together community planning and spatial planning

Everyone knows that where you live has a major impact on your life chances, and that disadvantage is concentrated in particular geographies.

Charles Booth’s famous poverty maps of London were prepared in 1889. In Scotland, we’ve had decades of high quality research by places like the Glasgow Centre for Population Health (GCPH) into the impact that Glasgow’s industrial heritage and clusters of poverty and deprivation have on peoples’ health and life chances.

This is important information, affecting individuals and communities day in and day out across Scotland. Tackling the root causes of what drives these cycles of deprivation and poor outcomes is one of the country’s most pressing problems if it wants to create a fair and just society.

That’s why the Improvement Service ran a recent conference exploring the links between community planning – public bodies working with communities to improve their local area – and spatial planning, which has traditionally been about buildings and infrastructure. The conclusion from the event was that while these two activities have lots in common they’ve traditionally worked quite separately from each other.

nr_160303_community_planningAs budgets reduce that’s just not sustainable, and in the context of the Community Empowerment legislation, local people need to have more of a say in how their area should be developed and improved. We echoed that message in our third update report on Community Planning in Scotland, recommending that the Scottish Government and CPPs ensure communities are given a strong voice in planning local services.

David Martin, Chief Executive of Dundee City Council, and Colin Mair, Chief Executive of the Improvement Service, didn’t shy away from challenging planners of every stripe to really push the envelope and be ambitious in working together to address shared concerns around Jobs, Community Safety, Health and Well-being.

For me, it was a lightbulb moment. Obviously councils need local development plans. They also need a Single Outcome Agreement and locality plans, plus lots of other plans and strategies but streamlining and aligning activity has to make sense. So does making better use of the shared intelligence that community planners and spatial planners have about the needs and concerns of local communities.

Some places, like East Ayrshire already do this. They use their Community Plan as the sovereign document which drives everything that they do (including their work with partners). But for many at the conference there was a sense that this is a journey that they’ve yet to really embark on.

It won’t be easy. Community planning and spatial planning operate under different and at times potentially contradictory legislation and they have different cultures and perspectives. But, what was exciting was the strong commitment to try and work through those challenges to focus on what really matters, improving the lives of local people, and reducing inequalities.

About the author

aclarkAntony Clark, Assistant Director, held a variety of public sector posts in England before joining Audit Scotland in 2003. Since then he’s developed the Accounts Commission’s Best Value 2 audit approach in local government, led on Audit Scotland’s work on community planning and managed a national programme of Best Value audits in fire and rescue. Continue reading Planning for place: bringing together community planning and spatial planning

Monitoring the progress of health and social care integration

Big changes are bringing together health and social care services in Scotland.

Traditionally, the NHS has provided health services and councils have provided social care. The new reforms will see these services planned and resourced by one local organisation, intended to create a seamless system which gives people the care they need, at the right time and place.

All adult social care and some health services including GPs, community healthcare, and certain hospital services (those which are mainly unplanned, such as A&E) are covered by the reforms. This makes the potential impact of integration wide reaching, as it involves services relied on by many. And as a country, we’re getting older, which means it’s likely the number of people needing health and social care services will increase in the years to come.

H&SCI_CoverIn early December, we published the first in a series of audits that we’ll undertake to monitor progress with the reforms. We found that the new arrangements are likely to be in place across Scotland by April 2016, but there’s more work to do to ensure that people using services feel the benefit of the changes.

We also found some evidence to suggest that local areas might not be in a position to make a huge difference in 2016/17. There are difficulties agreeing how much money councils and NHS boards will bring together to provide integrated services.  This, combined with uncertainty about much funding will be available in the longer term, means some local areas don’t have clear plans for how and when services will change.

If integration is going to make a real difference to people who use health and social care services, it’s important that all local areas make detailed plans for how they’ll make the necessary changes. It’s also important to be clear how they will measure the impact of these changes.

We found other issues that need resolved if the reforms are to be successful. For example, the new system is complicated, and it’ll be important that each local area makes clear, to both staff and the public, who is responsible for the health and social care provided.

There are also issues relating to available staff in health and social care. These include considering how this workforce can best contribute to changes to the services provided and how to recruit people into jobs where there are shortages of suitably skilled staff.

Like the different bodies involved in integration, Audit Scotland recognises the importance of getting this right and the consequences if that doesn’t happen, and we’ve made detailed recommendations to support improvement in our report to the Accounts Commission and the Auditor General. We’ll begin the next audit looking at the further progress of integration in early 2017.

In the meantime, we’re discussing our findings and recommendations with members of the Scottish Parliament’s Public Audit Committee on Wednesday (13 January). You can view the agenda, and watch the meeting live, via the Parliament’s website.

About the author

MM6A5569Rebecca Smallwood is an auditor and joined Audit Scotland in 2008.  She has worked on a number of audits with a health and social care focus, including community health partnerships, emergency departments and reshaping care for older people.

What needs to be at the heart of community planning?

community_planning_cover Last month, colleagues and I headed to Glasgow to join 300 delegates from across Scotland at a national conference on community planning Changing Lives, Delivering Success: Turning Ambition into Action.

In the report we published last year, Community Planning: turning ambition into action, we found that there is a renewed energy around community planning since the publication of the Statement of Ambition, and the buzzing atmosphere on the day certainly reflected that. Continue reading What needs to be at the heart of community planning?

Health and social care integration: a radical change?

peopleSince my last blog, things have moved on across Scotland and NHS boards and councils are working with partners in the voluntary and private sectors and the public to set out how they will integrate care in their local area.

We’re now well underway with our work on this integration, speaking to a range of stakeholders and reviewing initial schemes for the new arrangements. We’re looking at what progress is being made, whether governance and financial arrangements are clear and the opportunities and risks this presents. This is our first piece of work on the new partnerships, and we’re working closely with the Care Inspectorate and Healthcare Improvement Scotland to take an early view on developments. Continue reading Health and social care integration: a radical change?

Setting the scene: how audit is supporting health and social care reform in Scotland

audit_scotland_blogThe integration of health and social care through the Public Bodies (Joint Working) (Scotland) Act is one of the most significant public sector reforms of recent years. Public, voluntary and private sector organisations across Scotland are now working together to change the way that these services meet people’s needs. Continue reading Setting the scene: how audit is supporting health and social care reform in Scotland